What the Flix

By June 4, 2013Blog
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During its first time around I completed neglected to watch Prison Break. I cannot remember why. Possibly due to lack of Sky TV, or preference at the time. The same goes for Lost and 24.

As I am now working from home (and have a spare monitor to the side) I have decided to catch up on the above mentioned through the Netflix streaming service. Great!

Between each season of these epic sagas I like to watch a bit of comedy, or simply see what else is on offer.
On scrolling down Netflix has suggested that ‘Because you watched Prison Break you might like’.

The following suggestions are quite bemusing.

The live chat with a Netflix rep explains all:

 

 

 

Netflix Customer Services

You are now chatting with: Donna
Netflix Donna
Hey there my name is Donna! How can I help you today?
You
Hi Donna.
You
Quick question about the suggestions on the homepage.
Netflix Donna
Hi am I chatting with Rich?
You
Yes, You are.
Netflix Donna
Nice to meet you this morning! Ask away?
You
The Homepage suggestions:
You
“Because you watched Prison Break:” Brings the results: Geordie Shore, The only way is Essex, Magic Mike, The Hills
You
How does a gritty US drama indicate that I might like naff reality TV and camp films?
You
Completely different genres, no actor or director matches.
Netflix Donna
Hmm I totally feel ya! Let me go and see if there is a way to change what you get suggested, Sounds good?
You
Does indeed.
Netflix Donna
You got it Rich! Be right back with you.
Netflix Donna
Alrighty Rich the best way to control what is suggested to you is by checking the bubbles in your taste preference section of your account page . Are you familiar with this feature?
You
Yes. I’ve gone through all of those (thought I had anyway).
You
Will have a look again.
Netflix Donna
Sounds like a plan Rich, Is there anything else I can do for you today?
You
But that doesn’t explain why the suggestion is there in the first place!
Netflix Donna
The suggestions are sent to our customers based on all movies that they have watched. I totally understand I had the same thing happen with youtube, I listened to one song and then got suggestions from a totally off genre of music.
You
Erm, I disagree. It says “Because you watched prison break”
Netflix Donna
Funny that is exactly what I was told, Here at netflix I know that the suggestions that are sent to our customers is based on everything that has been watched, I can send over a message to our research team as to why it says “because you have watched prison break” that is kinda strange. We can look into that and see why that message was there.
You
“Here at netflix I know that the suggestions that are sent to our customers is based on everything that has been watched,” •The suggestion are all broken down in to categories. Such as because of your interest in, because you watched. So that is not true
Netflix Donna
Ah gotcha! Yes I see where you are coming from, The suggestions are determined by many factors, such as actors, plot, genre, etc. We also take into consideration on what you have watched in the past.
Netflix Donna
Our computer system uses a formula that determines what is suggested also by what others in your general are also watching.
You
Which brings us full circle
Netflix Donna
No worries, I can totally let our research team know about this and they can look into tweeking that suggestion feature. A good suggestion would be to get your suggestions in a seperate location so that you can choose to view them when you like and not to view them also.
You
That would also help with the lag on page load too
You
Tell them to use ‘Lazy Load’ 🙂
You
Please do. Thanks for you time.
Netflix Donna
Alrighy, I have sent them over to our research team for you so that you can be heard, Is there anything else I can do for you this morning?
You
Nope. You might want to mention that I am using the UK version.
You
So, good afternoon and thanks again.
Enough said.