During its first time around I completed neglected to watch Prison Break. I cannot remember why. Possibly due to lack of Sky TV, or preference at the time. The same goes for Lost and 24.
As I am now working from home (and have a spare monitor to the side) I have decided to catch up on the above mentioned through the Netflix streaming service. Great!
Between each season of these epic sagas I like to watch a bit of comedy, or simply see what else is on offer.
On scrolling down Netflix has suggested that ‘Because you watched Prison Break you might like’.
The following suggestions are quite bemusing.
The live chat with a Netflix rep explains all:
Netflix Customer Services
You are now chatting with: DonnaNetflix DonnaHey there my name is Donna! How can I help you today?YouHi Donna.YouQuick question about the suggestions on the homepage.Netflix DonnaHi am I chatting with Rich?YouYes, You are.Netflix DonnaNice to meet you this morning! Ask away?YouThe Homepage suggestions:You“Because you watched Prison Break:” Brings the results: Geordie Shore, The only way is Essex, Magic Mike, The HillsYouHow does a gritty US drama indicate that I might like naff reality TV and camp films?YouCompletely different genres, no actor or director matches.Netflix DonnaHmm I totally feel ya! Let me go and see if there is a way to change what you get suggested, Sounds good?YouDoes indeed.Netflix DonnaYou got it Rich! Be right back with you.Netflix DonnaAlrighty Rich the best way to control what is suggested to you is by checking the bubbles in your taste preference section of your account page . Are you familiar with this feature?YouYes. I’ve gone through all of those (thought I had anyway).YouWill have a look again.Netflix DonnaSounds like a plan Rich, Is there anything else I can do for you today?
YouBut that doesn’t explain why the suggestion is there in the first place!
Netflix DonnaThe suggestions are sent to our customers based on all movies that they have watched. I totally understand I had the same thing happen with youtube, I listened to one song and then got suggestions from a totally off genre of music.You
Erm, I disagree. It says “Because you watched prison break”
Netflix DonnaFunny that is exactly what I was told, Here at netflix I know that the suggestions that are sent to our customers is based on everything that has been watched, I can send over a message to our research team as to why it says “because you have watched prison break” that is kinda strange. We can look into that and see why that message was there.You“Here at netflix I know that the suggestions that are sent to our customers is based on everything that has been watched,” •The suggestion are all broken down in to categories. Such as because of your interest in, because you watched. So that is not trueNetflix DonnaAh gotcha! Yes I see where you are coming from, The suggestions are determined by many factors, such as actors, plot, genre, etc. We also take into consideration on what you have watched in the past.Netflix DonnaOur computer system uses a formula that determines what is suggested also by what others in your general are also watching.YouWhich brings us full circleNetflix DonnaNo worries, I can totally let our research team know about this and they can look into tweeking that suggestion feature. A good suggestion would be to get your suggestions in a seperate location so that you can choose to view them when you like and not to view them also.YouThat would also help with the lag on page load tooYouTell them to use ‘Lazy Load’ 🙂YouPlease do. Thanks for you time.Netflix DonnaAlrighy, I have sent them over to our research team for you so that you can be heard, Is there anything else I can do for you this morning?YouNope. You might want to mention that I am using the UK version.YouSo, good afternoon and thanks again.